If you need to reach out to us, there are multiple ways to do so. Take a look below to see how to get your request answered in the fastest possible way.
If you require customer service assistance of any sort, please first visit our Help Center, which contains articles about the most common questions we receive. To submit a support inquiry, please follow the instructions provided on our Customer Service page.
If you need to reach us by mail, please send your correspondence to our European headquarters in Hamburg.
Important: Do not return any products to this address. Products can only be returned to one of our warehouse locations by using a properly issued return label from Customer Service. All product returns mailed to the below address are discarded and will not be eligible for a refund.
Pink Lotus Europe GmbH
Hohe Bleichen 12
If you would like to speak to us about an opportunity, partnership or general inquiry, you can call us any time. Please note that our customer service team is virtual and we do not provide customer service via this number. All customer service inquiries are handled via our online support system. If you require immediate assistance, visit our Help Center for quick answers to the most common questions, or view our Customer Service page for more information.